Privacy Policy
What this policy covers
Your privacy is important to us, and so is being transparent
about how we collect, use, and share information about you. This policy is
intended to help you understand:
·
What
information we collect about you
·
How
we use information we collect
·
How
we share information we collect
·
How
we store and secure information we collect
·
How we transfer information we collect internationally
·
Other
important privacy information
This Privacy
Policy covers the information we collect about you when you use our products or
services, or otherwise interact with us (for example, by attending our
premises or events or by communicating with us), unless a different policy is
displayed. We offer a wide range of products, including our
cloud, server and data center products. We
refer to all of these products, together with our other services and
websites as "Services" in this policy.
This policy also
explains your choices surrounding how we use information about you, which
include how you can object to certain uses of information about you and
how you can access and update certain information about you. If you do not agree with this policy, do not access or use our
Services or interact with any other aspect of our business.
Where we provide
the Services under contract with an organization (for example, your employer) that
organization controls the information processed by the Services. For more
information, please see Notice to End Users below. This policy does not
apply to the extent we process personal information in the role of a processor
on behalf of such organizations.
What information we collect about you
We collect information about you when you provide it to us, when
you use our Services, and when other sources provide it to us, as further
described below.
Information
you provide to us
We collect information about you when you input it into the
Services or otherwise provide it directly to us.
Account
and Profile Information: We collect information about you when you register for an
account, create or modify your profile, set preferences, sign-up for or make
purchases through the Services. For example, you provide your contact
information and, in some cases, billing information, when you register for the
Services. You also have the option of adding a display name, profile photo, job
title, and other details to your profile information to be displayed in our
Services. We keep track of your preferences when you select settings
within the Services.
Content
you provide through our products: The Services include the products you use, where we collect and
store content that you post, send, receive and share. This content includes any
information about you that you may choose to include. Examples of content we
collect and store include: the summary and description added to a
Jira issue, the pages you create in Confluence, the name of a Trello
board, your repositories and pull requests in Bitbucket, information
regarding an incident in Statuspage or Opsgenie, any stories you name in
Jira Align, and any feedback you provide to us. Content also includes
the files and links you upload to the Services. If you use a server or
data center version of the Services, we do not host, store, transmit, receive
or collect information about you (including your
content), except in limited cases, where permitted by your administrator:
we collect feedback you provide directly to us through the
product and; we collect content using analytics techniques that hash,
filter or otherwise scrub the information to exclude information that
might identify you or your organization; and we collect
clickstream data about how you interact with and use features in the Services.
Server and data center administrators can disable our collection of this
information from the Services via the administrator settings or prevent this
information from being shared with us by blocking transmission at the local
network level.
Content
you provide through our websites: The Services also include our websites owned or operated by us.
We collect other content that you submit to these websites, which include
social media or social networking websites operated by us. For example, you
provide content to us when you provide feedback or when you participate in any
interactive features, surveys, contests, promotions, sweepstakes, activities or
events.
Information
you provide through our support channels: The Services also include our customer support, where you may
choose to submit information regarding a problem you are experiencing with a
Service. Whether you designate yourself as a technical contact, open a
support ticket, speak to one of our representatives directly or otherwise
engage with our support team, you will be asked to provide contact information,
a summary of the problem you are experiencing, and any other documentation,
screenshots or information that would be helpful in resolving the issue.
Payment
Information: We collect payment and billing information when you register for
certain paid Services. For example, we ask you to designate a billing
representative, including name and contact information, upon registration.
You might also provide payment information, such as payment card details,
which we collect via secure payment processing services.
Information
we collect automatically when you use the Services
We collect information about you when you use our Services,
including browsing our websites and taking certain actions within the
Services.
Your
use of the Services: We
keep track of certain information about you when you visit and interact with
any of our Services. This information includes the features you use; the links
you click on; the type, size and filenames of attachments you upload to the
Services; frequently used search terms; your team’s Jira Align story progress;
and how you interact with others on the Services. We also collect information
about the teams and people you work with and how you work with them, like who
you collaborate with and communicate with most frequently. If you use a
server or data center version of the Services, the information we collect about
your use of the Services is limited to clickstream data about how you
interact with and use features in the Services, in addition to content-related
information described in "Content you provide through our
products," above. Server and data center administrators can disable
our collection of this information from the Services via the administrator
settings or prevent this information from being shared with us by blocking
transmission at the local network level.
Device
and Connection Information: We collect information about your computer, phone, tablet, or
other devices you use to access the Services. This device information includes
your connection type and settings when you install, access, update, or use our
Services. We also collect information through your device about your operating
system, browser type, IP address, URLs of referring/exit pages, device
identifiers, and crash data. We use your IP address and/or country preference
in order to approximate your location to provide you with a better Service
experience. How much of this information we collect depends on the
type and settings of the device you use to access the Services.
Server and data center Service administrators can disable collection of
this information via the administrator settings or prevent this information
from being shared with us by blocking transmission at the local network
level.
Cookies
and Other Tracking Technologies: We and our third-party partners, such as our advertising and
analytics partners, use cookies and other tracking technologies (e.g., web
beacons, device identifiers and pixels) to provide functionality and to
recognize you across different Services and devices. For more information,
please see our Cookies
and Tracking Notice,
which includes information on how to control or opt out of these cookies
and tracking technologies.
Information
we receive from other sources
We receive information about you from other Service users,
from third-party services, from our related companies, social media platforms,
public databases, and from our business and channel partners. We may
combine this information with information we collect through other means
described above. This helps us to update and improve our records, identify new
customers, create more personalized advertising and suggest services that may
be of interest to you.
Other
users of the Services: Other users of our Services may provide information about you
when they submit content through the Services. For example, you may be
mentioned in a Jira issue or paged via an Opsgenie incident opened by
someone else, a team member may upload content about you to a Trello
board, or your team’s story status may be discussed in Jira
Align. We also receive your email address from other Service users
when they provide it in order to invite you to the Services. Similarly,
an administrator may provide your contact information when they designate you
as the billing or technical contact on your company's account or when they
designate you as an administrator.
How we use information we collect
How we use the information we collect depends in part on which
Services you use, how you use them, and any preferences you have communicated
to us. Below are the specific purposes for which we use the information
we collect about you.
How we store and secure information we
collect
Information
storage and security
We use industry
standard technical and organizational measures to secure the information we
store. For more information on where and how we store your information,
please see the Atlassian Trust, Trello Trust, and Jira Align Trust pages.
While we implement safeguards designed to protect your
information, no security system is impenetrable and due to the inherent nature
of the Internet, we cannot guarantee that information, during transmission
through the Internet or while stored on our systems or otherwise in our
care, is absolutely safe from intrusion by others.
If you use our server or data center Services, responsibility
for securing storage and access to the information you put into the Services
rests with you and not Atlassian. We strongly recommend that server or data
center users configure SSL to prevent interception of information transmitted
over networks and to restrict access to the databases and other storage points
used.
How we transfer information we collect
internationally
International
transfers of information we collect
We collect information globally and may transfer, process and
store your information outside of your country of residence, to wherever
we or our third-party service providers operate for the purpose of providing
you the Services. Whenever we transfer your information, we take steps to
protect it.
Other important privacy information
Notice
to End Users